Returns/Exchanges & Refunds

Hale Bob accepts returns within 30 days for a refund or exchange, with a $9.50 return shipping fee. Returns between 30-60 days receive store credit only. Sale and discounted items are eligible for exchange or store credit within 30 days, while clearance items are final sale unless defective. Exchanges incur a $6.00 return label fee, with free shipping for the first exchange in the U.S., Canada, and Puerto Rico. Refunds process within two billing cycles (three during sales), and orders with three or more returns incur a 15% restocking fee. For returns, send items to Hale Bob Returns in Los Angeles. Customer service is available via phone, email, or live chat, excluding holidays.